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10:T97c,Refund/ Exchange of the Product shall apply only in any of the following cases and subject to the satisfaction of the following conditions:
-
If the product is found to be defective / non-functional; or
-
If the specification of the product does not meet the Qatari specified standards; or
-
If any specified feature of the product is not available / not operational.
Electronyat El Arabia Trading will not exchange or return any of the products indicated under 1, 2 and 3 above, if the below conditions are not met :
-
The consumer does not return the Product to Electronyat El Arabia Trading point of sale location within seven (7) days from the purchase date; or
-
The consumer does not present the original invoice; or
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The Product returned is not in its original packaging, including without limitation all its accessories, catalogues, free gifts and gift vouchers received upon the purchase date; or
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The product is found to be defective / non- functional due to customer’s mishandling, overloading, commercial usage, non-compliance with manufacturer’s instructions; or
-
The Product has been tampered with, or which has undergone repair, adjustment or servicing by persons not authorized by Electronyat El Arabia Trading.
Except for the cases mentioned under 1, 2 and 3 above, return/exchange of Product is not allowed on:
-
Health, Beauty, Personal Care Products (due to reasons of hygiene), Laptops, Mobiles, Cameras, Printer Cartridges, Consumable and PC software and accessories.
-
Displayed / out of box Product which are construed to be inspected by the customer prior to purchase, who is aware of the Product’s “as is” condition.
-
In return cases, the refund will be made in the same form of payment originally used for purchase. i.e for products purchased by credit card the refund will be made to the customer’s credit card account as per the policies of the corresponding bank. For products purchased by a cheque, the refund will be made by cheque or cash.
If the Product to be exchanged or refunded is returned to Electronyat El Arabia Trading point of sale following the seven (7) days from the purchase date.
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